Privacy Policy

Privacy Statement
Your privacy is important to Baggagement. So, we have developed a Privacy Statement that covers how we collect, use, disclose, transfer, and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

This privacy statement applies to all of our Baggagement services or Software. The same definitions apply to the privacy statement as in paragraph 1 of the Terms and Conditions.
1. Privacy Policy
The information we request when making your registration at Baggagement software, is requested in order to offer you our professional service. We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent. We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, trusted partners and our own professional advisers.

We would again like to stress that, in accordance with European general data protection laws, strict security procedures are observed to prevent personal data misuse and unauthorised access.
2. What personal information we collect
In general, the personal information we gather enables us to process your bookings and to provide the Baggagement services to you. We collect personal information that you submit to us voluntarily when you register with us or when you use the Baggagement Services. When you download a Baggagement mobile application, we collect your device type, your wireless carrier, and your individual device ID and we associate this with your personal information, though we primarily use this information to support your account and provide you with Baggagement services.
When you register in Baggagement to use the software you will be asked to complete online forms providing for: your email address, mobile telephone number, location information (your mobile or other location-aware device to transmit location data) and a password. This information is required in order to use Baggagement and enjoy our Baggagement services at no cost. The information will not be re-used for an incompatible purpose to our scope of our service as described at the Terms and Conditions.

The credit card information you provide in your personal profile at sign-up and/or service booking process in our on line platform is not stored by us, but is stored and used by our third party credit card processors in order for them to process payment that you owe third parties for transportation services received by you.
User Account
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your account.

You may allow other members of your household to use the software under your name or account, provided that you hereby agree to pay all charges that they incur and to be responsible for all other aspects of their usage. You agree to supervise all usage by minors of this software under your name or account.

In addition, tracking information is collected as you use our software or Baggagement service, including, but not limited to geographic areas.

We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features. If you use our services through your mobile device, we will track your geo-location information so that you can be serviced in the best possible way. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. We may also collect your geo-location even when you are not using Baggagement, in case you have given us your consent, in order to provide you with our efficient geo-based-services. You may at any time no longer allow our application to use your location by turning this off at the device level.

If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and your ethnicity. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.
3. What we do with the information we gather
Our primary goal in collecting information is to provide you with an enhanced experience when using the Baggagement service. We use this information to closely monitor which features of the Baggagement service are used most, to allow you to view your trip history, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, to send sms for confirming that the transferor has arrived at the designated destination, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the software. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.

We may also use your personal information to create anonymous information records by excluding information that makes the information personally identifiable to you. We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.

Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. On the other hand, you can always opt out of receiving certain communications from Baggagement such as our newsletter by clicking the “Unsubscribe” link at the bottom of each email or emailing us at Please note that even if you unsubscribe or opt-out, we may still send you luggage booking related communications (e.g., sms related to your booking: ‘transport has arrived at designated destination’).
4. Customer Service
Based upon the personally identifiable information you provide us; we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
5. How we share Personal Information with other parties
We may share your Personal Information with other third parties in the following manners:

• Service providers under contract who help with parts of our business operations (e.g., marketing, technology services), though we require that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
• To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), in which case we will require our Affiliates to honor this Privacy statement;
• To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy statement;
• Law enforcement, government officials, or other third parties when
◦we are compelled to do so by a court order or similar legal procedure.
◦we need to do so to comply with law.
◦we believe in good faith that we need these information to protect or defend the rights or property of Company or users of the software or other services.
• Other third parties with your consent or directed to do so.
Except as set forth above, we do not sell, share, rent or trade your personal information or geo-location information other than as disclosed within this privacy statement. The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis and demographic profiling.
6. Cookies and other anonymous information
When you use our software, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our software, though we do not associate that information with your personal information.

When you use our software, we collect anonymous Information such as your IP address and standard web log information, such as your browser type and the pages you accessed on our website, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser. We may track the pages that directed you to our software, though we do not associate that information with your personal information.

We may also place small data files called “cookies” on your computer or mobile device. Cookies do not harm or damage your system in any way. Furthermore they make your navigation easier as they save your settings. We send a “session cookie” to your computer or mobile device when you log in to your account. This type of cookie helps us to recognize you if you visit multiple areas on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out, close your browser or application, this cookie expires and no longer has any effect. We also use longer-lasting cookies to display your e-mail address or mobile phone number on our sign-in form, so that you don’t need to retype the e-mail address each time you log in to your account. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our software.

We may use third party tracking services to track and analyze anonymous information users of our software. Such third parties may use cookies to help track user behavior.

We reserve the right to disclose anonymous information publicly without restriction, including to third party vendors who may help us enhance or provide the software or Baggagement services or to third parties.
7. Control over your data
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at We will respond to your access request as soon as possible.

We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. How do we treat the e-mails you send us?
Our “Contact” button, activates your e-mail software and invites you to send your comments to a specific functional mailbox.

When you send such a message, your personal data is collected only to the extent necessary to reply. If the management team of the mailbox is unable to answer your question, it will forward your e-mail to another service. You will be informed, via e-mail, about which service your question has been forwarded to.

If you have any questions about the processing of your e-mail and related personal data, do not hesitate to include them in your message.
9. Security
The personally identifiable and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls and SSL (Secure Socket Layers) for protecting your information – such as any portions of your credit card number which we retain (we do not ourselves retain your entire credit card information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company you do at your own risk. We recommend that you not disclose your password to anyone.
10. Tell-A-Friend
If you choose to use our referral service to tell a friend about our site or a job position, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at to request that we remove this information from our database.
11. Social Media (Features) and Widgets
Our software includes social media features, such as the Facebook Like button and widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our software. Your interactions with these features are governed by the privacy statement of the company providing it.
12. Public Forums
Our software offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
13. Changes in this privacy statement
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. The present privacy statement is part of the terms and conditions agreement and is construed according to the relevant terms of the latter.